Communication
Enhance your event’s communication infrastructure by integrating reliable radio, Wi-Fi, and satellite solutions, tailored to...
Control
We provide reliable personnel, software, equipment and resources to enable seamless and safe delivery of your event. Our services benefit from our experience gained from managing a wide range of Event Control Rooms and coordinating the response to incidents.
What sets us apart? We provide the end to end capability including design and planning, Exercising, provision of personnel to operate and manage the control room, use of our own ECR Manager platform and supporting control room equipment.
What Our Clients Say About Us
We’re proud to showcase some excellent testimonials from our brilliant clients.
“Controlled Events clearly demonstrate their expertise, their thorough planning and knowledge of the complexities of the event. The exercises are extremely well planned out with useful extra content to test, not only operational plans but the necessity to manage immediate social media feedback, challenging all teams in the room”
Hannah Clark, Project Director: King Charles III Coronation, AI Safety Summit, European Political Community Summit, London New Year’s Eve, Identity Global
“I would not hesitate to recommend Controlled Events. They spend time understanding your organisation and its needs to make sure any solutions that are implemented can be embedded and are sustainable into the future. Controlled Events supported with strategic level exercising of response plans as part of the plan development process and their professional approach meant they got the buy in and engagement of senior leaders as part of this process.”
Leila Berry, Head of People and Organisational Development: Nottinghamshire Fire and Rescue Service
“Put very simply, at SailGP, we’re looking for the best vendors and have found that in Controlled Events. Not only are they great at what they do, but they listen to us as a client. I know that working with Controlled Eventss means that when we get to race day, the entire community of stakeholders and agencies in that City is fully aware and on board with our event plans.”
Julien Di Biase, Chief Operating Officer: SailGP
“I’m a great believer in learning even after 40 years in the industry. The knowledge transfer between different levels of expertise and backgrounds has been amazing. It’s not only what the facilitators bring to the table, which has been brilliant, it’s the interaction between everyone as well.”
Event Manager, Aberdeen City Council
“The (Control Room) course had a mixture of speakers with incredible CV’s, interactive exercise. Great course content and resources.”
Paul Barnes, Event Director, Dublin Marathon
“I feel that I learned a great deal and improved my knowledge around control room operations.”
Event Manager, P&J Live
“ECR Manager was an invaluable asset to our control room operations, the platform promotes efficient management of logistics ensuring smooth coordination during the inaugural Dublin City Half.”
Gillian Armstrong, Dublin City Half Marathon
“Absolutely, I would highly recommend! The content is well thought out, relevant and the course is well-structured. It covers all of the key elements. All of the facilitators teaching style makes complex topics easy to grasp and no question is a silly question. The interactive exercises are well thought-out and try to make the situation as realistic as possible using the logging software and tech which you don’t get anywhere else. Its not a micky mouse approach, its professional and you can see the pride that goes alongside the delivery.”
Justin Williams, South Western Ambulance Service NHS Foundation Trust
“This Control Room Course creates a much needed industry standard for consistency.”
Safety Officer: Coventry City Football Club
“Very useful exercise, has enabled connections with key involved people and highlighted key areas requiring further preparation work and discussion.”
Exercise Attendee: Deloitte
“Great scenario, very helpful direction from the organisers and good input from all participants. Very joined up and collaborative.”
“It was a really good session and got the group thinking about how it could develop our BCP approach further in the future.”
“The experience was great, I wouldn’t change anything.”
Anonymous Testomonials: Lockton
“Brilliant exercise, really develops the cross-level understanding and interaction.”
Anonymous Testomonial: Irwell Valley Homes
“Really good session – after missing the session in June it was much better than expected – engaging, quick paced, everyone given opportunity to speak and the experts questioning and intercepting where required to prompt further conversation.”
Anonymous Testomonial: Willerby
Challenges
Making timely and efficient decisions, managing communications and stakeholders can be challenging. You may have multiple departments, stakeholders and suppliers involved in key activities. Some common issues include:
- Messages are duplicated, delayed or confused between locations or requiring manual processes, WhatsApp and radio messages.
- Complex audit trail with a mass of spreadsheets and documents.
- Off the shelf platforms often lack customisation and flexibility.
How we can help
As discerning control room users, like us we believe you need the most flexible and user friendly log functionality. Our Event Control solution including ECR Manager log seamlessly slots into your event operations. Our support will include:
- Planning and validating your Command, Control and Communication (C3) arrangements.
- Designing and delivering the Event Control Room.
- Providing staff and equipment to operate key functions such as management, information coordination and radio channels.
Event Control Management
Event Directors, Producers, Safety and Security Management need the assurance that Event Control is effective and able to coordinate resources, control radio channels, share information and support liaison with on-site organisations and partner agencies.
Our team of experienced Managers, Controllers and Loggists are all familiar with current legislation, Joint Emergency Services Interoperability Programme (JESIP) arrangements and relevant National Occupational Standards.
Our Event Control Rooms have supported a wide range of stadia, green field, corporate, conference, festival, mass participation events, sailing regattas and many more.
ECR Manager
Our award winning platform has been tried and tested in a wide range emergency and event control rooms. Our two key objectives are to provide you and your stakeholders and responders with a common operating picture and an effective audit trail. Optional modules include ECR Connect which enables routine and incident reporting forms from users on the ground and ECR Count which incorporates innovative crowd counting solutions from Crowdscan and Attend2IT. The system is priced on the basis of your needs, duration and number of users and is available on a per event or annual basis.
With a simple user interface which required minimal training our system provides an easy means to log, notify, report and map your operations and incidents. We are also an Event Partner of What3Words to enable easy location of issues to the Control Room by users on the ground.
Key features such as forms, checklists, schedules, categories and distribution can be itemised, time and name stamped, ticked off against your schedule, with the ability to download a variety of reports immediately for sharing, Event Liaison meetings or post-event debriefs.
Equipment and Remote Support
We provide all of the screens, laptops, wind anemometers and any other key hardware required to support event decision makers. Our solution enables Managers to keep an eye on information, issues and actions whether it be in a fixed, mobile or temporary event control. We have also created a remote Event Control Room, equipped with fibre connections and power resilience to enable several operators to support the event remotely. This is particularly beneficial for Events requiring a socially distanced Control Room environment but also significantly increases the carbon footprint reduction of our service.
We are experienced in using and displaying a range of useful data including:
– our ECR Manager platform, social media feeds (utilising Hootsuite and Awario) to monitor key search strings and hashtags)
– Integrations with leading Crowd counting solution: Crowdscan
– CCTV (as shown in one of our training Client’s event videos here)
– Partner agencies own Resilience Direct and Hazard Manager tools
– Weather data including on site Anemometer/wind services from Holfuy which provides real time information into our log to inform decision making and to record wind speeds.
Other Services
Discover how our wider support can help you prepare, respond and recover.
Readiness
Strengthen your organisation’s preparedness through tailored exercises and debriefs, ensuring your plans, processes, and personnel...
Resilience
Develop robust business continuity and emergency plans with expert guidance, enabling your organisation to respond...